Tritó Help
The purpose of this page is to resolve your doubts and queries so that you can make the most of www.trito.es. Please take time to look through the menu below, where you will find a list of help topics to guide you on the most important aspects of browsing, searching and purchasing in our webstore.
Most of the questions that might occur to you are answered here. If not, feel free to contact us directly by email () or phone us at: (00 34) 93 342 61 75.
- How to search
- To perform a search you can use the general search box located in the shop at trito.es.
The results of each query can be further filtered thanks to our narrow navigation options.
You can also use the flyouts menus on the left to start a search and narrow the options available as you did with the search box option. - Product Availability
- The stock of each product is indicated in the product note. If a product is not in stock and you decide to place an order anyway, the approximate time of availability is indicated in the same product note.
Out-of-stock products can also be ordered but delivery time is somewhat longer. It is also indicated in the product note.
If products in stock and products out of stock appear in the same order, we will ask you to choose between three options: eliminate all out-of-stock products from the order; delay delivery until all the items arrive; send the order in two parts. If you decide on this last option there is no extra charge for the second delivery. - New Clients
- As a new customer you can register with us. Though not compulsory it is highly recommendable because you will enjoy a series of advantages:
- Purchasing becomes much easier because you do not have to enter your details each time you place an order.
- You can consult the record of your orders at any time to view past purchases.
- You have the benefit of exclusive discounts for registered customers, special offers, and other promotions.
- You have the option of subscribing to our newsletter and receiving notifications and updates concerning publishers and record labels in our shop.
- How to buy
- To buy a product, just add it to your shopping basket by clicking the button 'Add to basket'.
Once you've selected all the products you wish to buy, you can check the list by clicking on the blue button in the top right corner of the window.
The list contains the details of the products you've chosen: description, quantity, unit price, total per product, mail delivery costs and taxes.
If you want to modify the quantities, change the number in the quantity box and click on the ‘modify’ button. To remove an item from the basket click the button ‘remove’.
Once you have checked the basket you can proceed to buy by clicking ‘Buy it’. From there, follow the steps to the payment gateway of “la Caixa”, where you can pay securely. Once the operation is completed, you will return to trito.es and we will send you an email message confirming your order. - Payment methods
- The methods of payment to trito.es are credit card or bank transfer. The following cards are accepted:
Were you unable to pay using theses methods please contact us at or call us at (+34) 933 426 175. - Want to make a gift?
- To make a gift you should add products to the basket by clicking the button "Gift" or checking the box in your shopping basket. The purchasing process is the same as with a normal order, the difference being that you can write a personal message to accompany the order.
You cannot order products as gifts and items for yourself on the same order form. If you want to order for yourself, place another order. - FAQs
- Here you can find short answers to the most usual questions we are asked, which make the text quite long. Look through it to see if there is an answer to your question and avoid wasting time writing an email and waiting for an answer.
My order has been dispatched but I have not received it. Where is it?
After several years with an online shop we know from experience that the vast majority of packages arrive at their destination in the estimated average time. However:
- For mail deliveries within Spain If your order has not arrived and was sent as standard mail, please do not contact us until after 14 days. We will then be at your full disposal to trace and locate the exact situation of the order.
- For deliveries outside Spain For most deliveries outside Spain sent by standard mail we expect to the orders to reach any destination within a maximum of 14-28 days (although delivery is much faster to most destinations). However, if within 28 days the order has not arrived, write to us at to confirm your delivery address. If the data you sent us are correct, we will list the order as missing and proceed to its replacement.
If your order has not arrived and has been sent by express mail within the territory of Spain, you should contact us after 3 days.
For most deliveries outside Spain by express mail we expect the orders to reach any destination in a maximum of 7 days. All packages are delivered by hand upon signed receipt. If there is no one to accept the package, the courier will try to get in contact by other means and leave a contact card. If you have not received the package within a maximum of 8 days please contact us at and we will trace the package.
According to the product note the product I am interested in will be "available in x days". When will I receive it?
When a product is out of stock we estimate the time of reception of new samples according to the time taken for previous orders. This extra time varies with each supplier and is added to the delivery time for your order. For example if a delivery to Madrid takes two days but an item in the order is out of stock and new copies will take two days to arrive, the total delivery time displayed will be four days.
According to the product note the product I am interested in is "not available". What does this mean? When a product is out of stock, and the supplier has no new copies or planned restocking date, trito.es displays the message "not available". This means that you cannot purchase it and no new edition has been scheduled. Instead of removing the article from the database we prefer to leave it visible in order to continue offering information about it. Ultimately, knowing that a product has been discontinued or is out of print is information that may be of use.
How can I return an item I did not order, or which is defective or damaged?
If you receive a package or item you did not order, or which is defective or damaged, you can contact us at the address or call 93 342 61 75. On receiving the returned product we will proceed to examine it and, where applicable, we will replace it or refund the cost of the article plus the cost of delivery.
How do I cancel an order?
During the 24 hours after placing the order you can write to the address , attaching the order reference number, to request the cancellation of the order. After 24 hours you can request cancellation and, provided the package has not been sent, we will also cancel the order. If 24 hours have gone by and the package has already been sent, you should complete the withdrawal form and send it within 7 days of receiving the product. In all the above cases, the cancellation of the order implies a full refund. - Trade discounts to shops, conservatories and distributors
- Customers who identify themselves as a shop, music conservatory or distributor may use the portal www.trito.es as a gateway for placing orders regularly. You will be charged list prices instead of retail prices, with discounts ranging from 20% to 50%.
To register as a shop or distributor you must contact us so that we can activate the relevant trade discount. You can do this to by phone at 93 342 61 75 or by email at address . Once activated your business account, it is very important that you always make your purchases as a registered user, because discount prices cannot be applied otherwise. - Prices and taxes
- The prices you see in our products include VAT. VAT on books and scores is 4%, and 18% on CDs.
- Delivery
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The methods of delivery we use are standard mail and express mail. Each method has a specific cost and delivery time as detailed in the following list:
Shipping rates Spain Outside Spain Weight Standard Express Standard Express up to 5 Kg. 6,07 € 6,07 € It depends on the destination up to 10 Kg. 8,63 € 12,14 € It depends on the destination
Remember that if you want your order delivered by express mail someone must be present at the delivery destination to receive it, because, if not, the courier service will not return for 24 hours. If there is still no one to receive the parcel on the following day the customer will have to go to the nearest office to collect it. After four or five days the parcel is returned to the sender. Mailing costs vary depending on the weight of the order, the method of delivery, and the destination.Estimated time of delivery (*) Spain EU Rest of Europe Asia, South America, Oceania North America and Central America Standard 3 days 7 days 7 days 25 days 20 days Express 24 hours 48 hours 48 hours 15 days 10 days (*) Delivery times are approximate and may vary depending on the operator. - Money back Guarantee
- At trito.es we respect the right to withdrawal on condition that the products returned do not belong to the categories specified in Article 45 of the law on retail commerce of the Catalan government (Ley de ordenación del comercio minorista de la Generalitat de Catalunya).
To make use of the right to withdrawal, please complete the order cancellation form and post it to the following address: C/Enamorats, 35-37, baixos, 08013 Barcelona, or by e-mail to . The deadline for sending the form is 7 working days from the date of reception of the order.
Products must be returned in perfect condition (with original packaging and unused). Damaged products or products without their original packaging will not be accepted. The return of an article implies a complete refund of the cost of the product minus the delivery charge.
In the case of manufacturing defects there is no need to fill in a form when returning the product, provided that the damage does not derive from transportation or misuse by the customer. In this case, you should contact us by e-mail at or by phone at 93 342 61 75 to claim a refund. On receiving the returned product we will proceed to examine it and, where applicable, we will totally refund the cost of the article plus the cost of delivery.
For further information please consult our General Terms and Conditions of Sale. - General Terms and Conditions
- GENERAL TERMS AND CONDITIONS OF SALE IN THE TRITO, S.L. ONLINE SHOP, ACCESSED THROUGH THE WEBSITE www.trito.es
The present document establishes the general terms and conditions of contract between TRITO, S.L. (hereafter referred to as “TRITO”), whose registered company address is Avda. de la Catedral, 3 C.P. 08002 Barcelona, Spain and Company Registration Number (CIF) B59824656, and natural persons (hereafter referred to as “You”), with regard to the sale and purchase of goods offered on the website, www.trito.es, property of TRITO, when you express a desire to buy the aforementioned goods by ordering them from this website via Internet. The orders you place constitute the specific conditions associated with the present General Terms and Conditions. The latter must be consulted before proceeding to purchase any goods. The present General Terms and Conditions are at your disposal on the website www.trito.es, for you to read, print, store and accept. You cannot buy any goods without consulting them previously. These General Terms and Conditions are always clearly visible on the website.
The present General Terms and Conditions in conjunction with your specific order for goods imply the formalisation of a contract of sale between TRITO and you, where you confirm that you have read, understood and accepted the present General Terms and Conditions.
1. OBJECT OF THE GENERAL TERMS AND CONDITIONS
With the present General Terms and Conditions TRITO hereby agrees to deliver the goods that you have ordered through the website www.trito.es in exchange for a stipulated payment. On ordering the goods available on this website you declare: a) That you are of legal age to purchase. b) That you have read, understood and accepted the present General Terms and Conditions. 2. APPLICABLE LEGISLATION
The present General Terms and Conditions are subject to the provisions of the Spanish Royal Decree 1/2007, passed 16 November, which ratifies the updated text of the General Law for the Protection of Consumers and Users and other complementary laws; the Law 7/1998 of 13 April, which regulates General Terms and Conditions of Contract; the Royal Decree 1906/1999, passed 17 December 1999, which regulates Telephone and Online Transactions by means of General Terms and Conditions; Organic Law 15/1999, passed 13 December, which regulates the Protection of Private Data; Law 7/1996, passed 15 January, which regulates retail trade; and Law 34/2002, passed 11 July, which regulates Services in the Information Society and Online Trading. 3. MODIFICATION OF THE GENERAL TERMS AND CONDITIONS
TRITO reserves the right to modify the present General Terms and Conditions at any time, without any obligation to inform you previously. At all times, it is your responsibility to check them as a precondition to the purchase of any product available for sale on this website. In all cases, the General Terms and Conditions which appeared on the website at the time when you acquired the goods will be considered to be those that are valid and legally-binding. 4. RIGHTS AND OBLIGATIONS OF TRITO
4.1. Delivery of goods: – TRITO undertakes to dispatch the goods in perfect condition to the address indicated by you on your order form, where the specific conditions that complement the present General Terms and Conditions appear. TRITO will not accept responsibility for orders where there is missing or incorrect information that results in wrong delivery. The approximate delivery date for each product will be, in each case, the date indicated in the email sent to you as confirmation of your order. If the product is not in stock, TRITO will inform you by email of the new delivery date. 4.2. Liability: – TRITO will in no case be held liable with regards to: 4.2.1. or a) Mistakes or delays occasioned by you when entering your personal details on the order form, delays in reception or the impossibility of reception by the consignee (i.e. the person to whom the consignment is sent), and any anomaly that may arise owing to problems with the Internet, accidental causes, or reasons of force majeure, and any other event or circumstance beyond the reasonable control of the TRITO. In all cases, TRITO undertakes to deal with any problems that may arise, and provide you with all the help you may need in order to find a quick and satisfactory solution. 4.2.2. or b) Any mistakes or problems caused by misuse or inefficient use of the service. 4.2.3. or c) Inoperative or unreliable email address supplied by you for confirmation of the order. 4.2.4 or 4.2.1. Right to withdrawal: – TRITO recognises your right to withdrawal in compliance with the terms and deadlines established by the Spanish Royal Decree 1/2007 passed 16 November, which ratifies the updated text of the General Law for the Protection of Consumers and Users and other complementary laws, in which case TRITO will re-credit the sum paid by you, in respect of prices and any additional fees, to the account number indicated by you. You may withdraw your order for goods at any time up to the end of the seventh working day after receiving the goods, This date is considered to be, unless otherwise demonstrated, the one indicated on the delivery note you will have signed. To exercise the right to withdrawal you should fill out the form [link to order cancellation form] supplied to this effect and send it to TRITO, by some legal means and within the stipulated deadline, at the address appearing at the beginning of the present General Terms and Conditions. You should send the corresponding goods back to the same address. In all cases you return the said goods at your own cost and risk. 4.2.5. Guarantees: – TRITO is under the obligation to deliver the goods in perfect condition, but will not be held liable for any possible breakage or damage to goods produced after their delivery. In this case you expressly waive the right to claim for damages, within or outside the terms of the contract. TRITO is responsible, as stipulated by Spanish Royal Decree 1/2007 passed 16 November, which ratifies the updated text of the General Law for the Protection of Consumers and Users and other complementary laws, for the conformity of the goods up to the time of delivery, in compliance with the present General Terms and Conditions and also, in particular, in accordance with the description of each item as it appeared on the website at the time of its order and when it was delivered to you. Before signing the delivery note you or the consignee must inspect the goods to check they are in perfect condition. When you or the consignee accept the goods on their delivery, by signing the delivery note, this implies that both parties agree that the goods comply with the present General Terms and Conditions and correspond to their description. 4.2.6. Deadlines:– During a period of two years from the date of delivery of the goods TRITO will answer to any disagreement expressed at the time of the delivery of the goods, in accordance with the present General Terms and Conditions and the corresponding description of the product. In all cases, from the moment when any lack of conformity of the product is detected you have a period of two months in which to notify TRITO. If the aforementioned lack of conformity is detected more than six months after the delivery of the goods, it will be your responsibility to prove that the said lack of conformity already existed at the time of delivery. In these circumstances TRITO will take any reasonable action to help you contact the manufacturer of the goods in order to reach the best possible solution in each individual case, without TRITO being under any obligation to achieve a specific result. 4.2.7. In the case of non-conformity of the goods with the present General Terms and Conditions or the corresponding description, provided that you comply with the conditions set out herein, you may: a) Make a claim for repair or replacement of the goods, in compliance with the provisions of the Spanish Royal Decree 1/2007 passed 16 November, which ratifies the updated text of the General Law for the Protection of Consumers and Users and other complementary laws or b) Make a claim for a reduction in the price, or demand a refund and the rescission of the contract, when repair or replacement is not possible. In no case is rescission of contract admissible when the lack of conformity is of scant importance. 5. YOUR RIGHTS AND OBLIGATIONS
5.1. Payment: – You undertake to pay in advance for the duly ordered goods with regard to the amounts and forms of payment detailed on continuation: 5.1.1. Total sum: – The price of the goods you have ordered will be the price displayed on the website and which appears on your particular order, order which constitutes the specific terms and conditions of the contract of sale. The prices of goods listed on the website always include VAT. Apart from the price which appears on the website for each item the applicable delivery costs have to be added on. These are charges that in no way depend on TRITO, being those officially listed by the national mail service or private delivery companies; TRITO makes no profit on these charges and undertakes to indicate the total cost of the goods including delivery charges before you formalise your order and before confirmation by email of the said order. 5.1.2. Forms of payment: – you may pay for your order by credit card or bank transfer. 5.2. Your obligations. In all cases you shall: 5.2.1. Be liable for any possible wear and tear or damage to goods, or loss of goods, from the moment they are delivered to you by the third party which, acting on behalf of TRITO, delivers the said goods. 5.2.2. Verify the condition of the package in the presence of the third party which, acting on behalf of TRITO, delivers the goods, indicating on the delivery note any anomaly that may have been detected. If, on checking the contents, you detect any sign of a blow, breakage or any other defect that may have been caused during delivery, you agree to notify TRITO as soon as possible. 6. PROTECTION OF PERSONAL DATA
6.1. Information with regard to the existence of a file and request for permission to treat data automatically. With regard to the personal particulars you enter on the forms on the website, TRITO acts in strict compliance with the current regulations as established by the Organic Law 15/1999, passed 13 December, regulating the Protection of Private Data, and other laws that build upon it. TRITO hereby notifies you that the aforementioned data will be included in a file for purposes of automatic processing and that you give your consent on accepting these General Terms and Conditions. 6.2. Object of data processing: TRITO stores certain personal details that you enter on your order form in order to formalise the sale and purchase of goods. TRITO hereby notifies you that these details will be processed automatically. TRITO uses these details for invoicing and the delivery of goods. In all cases, the data stored and used by TRITO constitute the basic information needed for the aforementioned purposes. 6.3. Obligatory data input: The boxes marked with an asterisk* in the forms must be filled in. If not, you will be unable to send your enquiry or place a specific order. 6.4. Rights of access, rectification, cancellation and objection: After entering your personal data in the different registration and application forms you may, as a matter of law, exercise your rights of access, rectification, cancellation and objection at any time, by submitting a claim online to www.trito.es or by post to TRITO, S.L. , Avda. de la Catedral, 3 C.P. 08002 Barcelona, in both cases including a copy of your ID card or other identifying document. TRITO reiterates its respect for and commitment to absolute confidentiality in the collection and use of your personal details. In no case will data be passed on to third parties without your prior consent. 6.5. Security:– TRITO guarantees the absolute confidentiality and privacy of the personal data collected on the website. To this end it has adopted the security measures required to prevent non-authorised access and alteration, loss or misuse of data. It thus guarantees their integrity and security, in particular in compliance with the provisions of the Royal Decree1720/2007, passed 21 December, which ratifies the norms for the extension of the Organic Law 15/1999, passed 13 December, regulating the Protection of Private Data. TRITO will in no case be held responsible for any incident regarding personal data when this incident is the result of an attack on or non-authorised access to the website, carried out in such a way that it cannot be detected by the operative security measures, or when this is due to carelessness on your part as regards the storage and safeguard of your passwords or personal details. 6.5. Accuracy of personal details: – The accuracy of personal details is your responsibility. You undertake to introduce the correct data and to modify any mistakes where necessary. 7. LIABILITY
7.1. In no case will TRITO be held liable for the following: 7.1.1. Mistakes and incidents during uncompleted communications and transmissions that may make it difficult to ensure that the services on the website are in constant operation. 7.1.2. Any damage you or third parties may cause to the website 7.2. TRITO reserves the right to limit access to the website without prior notice and at its own discretion, permanently or temporarily until the agents responsible for any damage that may have been caused have been identified. Similarly, TRITO will notify the competent authorities and cooperate with them when it has reliable proof that the damage caused constitutes some kind of illegal activity. 8. COPYRIGHT
TRITO hereby informs you that the web www.trito.es – its contents and the programming and design of the website – are fully protected by copyright. Unauthorised copying, communication, distribution and transformation of the aforesaid protected material is expressly forbidden without formal permission in writing from TRITO. 9. GOVERNING LAW AND COMPETENT JURISDICTION
The present General Terms and Conditions shall be governed by and interpreted in accordance with Spanish law. Any dispute or conflict derived from the present General Terms and Conditions will be subject to the jurisdiction of the competent authorities as established by the applicable legislation covering the rights and responsibilities of consumers and users. 10. – In the case of any clause in the present General Terms and Conditions being declared null and void, the remaining clauses shall continue to be legally-binding and shall be interpreted taking into account the interests of the parties and the object of the present conditions. TRITO may decline to exercise the rights and faculties conferred on it by this document without this implying in any case renouncement of the said rights and faculties, unless this is expressly stated by TRITO. - Security
- In trito.es we worry about Internet security and we are committed to always providing the highest level of security in all areas of your visit. Our servers use the most up-to-date technology to keep your personal data absolutely safe.
During online shopping the most sensitive moment is when credit card data is sent for payment. In trito.es such data are fully protected, and to safeguard transactions even further trito.es diverts the customer directly to the bank “la Caixa” at the time of payment. “La Caixa” uses the advanced technology of the SERMEPA firm, which in turn uses high-level data encryption (SSL 256 bits). That means that credit card data are encrypted and the decryption key is only kept in the customer and the bank’s computers, so that deciphering this information is completely impossible.
Furthermore, the security of the server of www.trito.es is approved by the certifying company Trust Wave. To check, click on the link below: - Privacy Policy
- All data facilitated by our customers are completely safe in the custody of Tritó, S.L. They are used exclusively by Tritó, S.L. and not passed on to third parties.
Regarding the data needed to pay for purchases (credit cards, account numbers, etc.), at no point do they pass through our computer servers, but instead are entered directly in the purchase page of "la Caixa". This employs Sermepa technology, which uses high level 128-bit encryption and is certified by the Verisign Trust Network. - Contact
- Should you have any doubts or queries about trito.es, we recommend you visit the "frequently asked questions" section to resolve them.
If your query is not covered by the FAQ section you can contact us by email at . If your query concerns an order, use this address or contact us by phone at 93 342 61 75. - Where we are
- TRITÓ Edicions, S.L.
Enamorats, 35-37, baixos
08013 Barcelona
Spain
Phone: +34 93 342 61 75
Fax: +34 93 302 26 70
Our office opening hours are from 9.00 to 14.00 and from 15.00 to 18.00 The link to Google Maps...
Show a bigger map - Review Guidelines
- Only registered users may comment on products.
Your opinion matters a lot and often helps other customers to decide whether they are interested (or not) in a product. Try not to make your comments too long. From experience we know that Internet readers do not spend much time reading long dense paragraphs. Between 30 and 150 words may be considered reasonable.
What you can do:
- Express your honest opinion.
- Discuss what you like about the music on the CD, in the score, or in a book.
What to avoid:
- Bad language, insults or lack of respect.
- Mentioning products, e-mail addresses, web addresses or phone numbers.
- Referring to other comments, events, premieres and concerts. If you do this, your comments will very quickly become out-of-date.
- Posting content that is not your own.
- Posting content that may upset other users.
- If you are discussing a novel, make sure you avoid spoilers.
- We and all the visitors to trito.es really appreciate your comments and are keen to read them.
Sample comment:
Legal Area"76 cançons tradicionals Catalanes" (76 traditional Catalan songs) by Manuel Garcia Morante
In my opinion the author of this book, Manuel Garcia Morante, has done an outstanding job in bringing together an essential compilation of the Catalan popular repertoire in a single volume.
Users and customers of trito.es may post reviews, join discussions and make general comments provided they are not illegal, obscene, abusive, threatening, libellous, do not constitute an invasion of privacy or a breach of copyright, do not express political opinions, and do not contain viruses, advertisements, chain letters, mass mailings or any other form of spam.
The email address you use must be genuine and you may not pretend you are someone else. Trito.es has the right (but not the obligation) to delete or edit any content.
If you post content in trito.es: 1) You give trito.es a non-exclusive and lasting right to use, reproduce, modify, adapt, publish, translate, distribute and display such content in any format and for everyone; and 2) trito.es reserves the right to use your name in connection with the posted content. - Rental of scores
- To request the rental of the score or the parts of a work in our catalogue you should contact us at the address indicating the title of the work you are interested in. We will send you the current rates and a form to fill out.
- Licensing
- To apply for a license to use a work or a CD in our catalogue, please contact us at the address indicating the title and author of the book, CD, or fragment of the CD you are interested in. We will contact you and send you the current rates and an application form for completion.
